Delete your WorkoutGen account
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You can delete your WorkoutGen account and related data at any time from the app, website, or by email, without having to reinstall the app.
From the app or website
- Open WorkoutGen on your phone, or sign in on the website: my.workoutgen.app
- Go to Settings, then Sensitive actions.
- Select Delete my account, then confirm.
Deletion is immediate.
By email, without signing in
Email us from the email address on your account, requesting deletion of your WorkoutGen account:
We verify that the request came from that address, then delete your account and its data within one month at most, and confirm the deletion by email.
What is deleted
Your account, program, workout history, measurements, settings, and privacy choices are deleted, along with audience measurement and learning data associated with your account.
What may be retained
- A technical record of the deletion that contains no account identifiers, deleted within 30 days.
- Invoices for a subscription purchased on the web, retained by our reseller, LemonSqueezy. Payments made through the App Store or Google Play remain with Apple or Google.
- Our email delivery logs, retained by our email delivery provider for approximately 30 days.
- Fingerprints protected using a key from your login identities, without your former profile or program, to limit recreation to once every rolling 30 days. They expire after 30 days without a successful recreation, then are purged during the next hourly cleanup. This protection does not prevent you from deleting your account.
Your subscription
A subscription purchased on our website or in the Windows app must be canceled before deleting your account: Settings, then Manage subscription. A subscription purchased through the App Store or Google Play must be canceled in the store: cancel it before deleting your account, or you will continue to be charged.